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Incognitii's avatar
Incognitii
Explorer | Level 4
10 months ago

Dropbox website is extremely slow when accessing or uploading files

Hey, guys. Long-time Dropbox user, but perhaps not for very much longer.  Every time I try to go to Dropbox in the last couple of days, it is unresponsive. *  No matter what browser I use *  N...
upload
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Incognitii, thanks for bringing this to our attention.

 

Are you able to access the site normally from another device entirely while on the same network?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • Incognitii's avatar
    Incognitii
    Explorer | Level 4
    10 months ago

    It happens on all devices, and all browsers.  Bitdefender only runs on my desktop.  This also happens on iPad and iPhone... and all browsers on desktop.  Dropbox.com has been whitelisted on Bitdefender.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Are you able to try another network entirely to see if the speeds are affected there?

      • Incognitii's avatar
        Incognitii
        Explorer | Level 4
        10 months ago

        Not at this time, no.

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