Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Incognitii's avatar
Incognitii
Explorer | Level 4
10 months ago

Dropbox website is extremely slow when accessing or uploading files

Hey, guys. Long-time Dropbox user, but perhaps not for very much longer.  Every time I try to go to Dropbox in the last couple of days, it is unresponsive. *  No matter what browser I use *  N...
upload
Web
Incognitii's avatar
Incognitii
Explorer | Level 4
10 months ago

It happens on all devices, and all browsers.  Bitdefender only runs on my desktop.  This also happens on iPad and iPhone... and all browsers on desktop.  Dropbox.com has been whitelisted on Bitdefender.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Are you able to try another network entirely to see if the speeds are affected there?

  • Incognitii's avatar
    Incognitii
    Explorer | Level 4
    10 months ago

    Not at this time, no.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey Incognitii - sorry to jump in here, but have you tried temporarily disabling Bitdefender and rebootiing your computer and internet router since you first noticed this?

      • Incognitii's avatar
        Incognitii
        Explorer | Level 4
        10 months ago

        My wife isn't running Bitdefender, and it's happening to her, too... and no, I haven't taken the fiber router/modem down.

        Seriously... should I have to?  This doesn't happen on anyone else's site.  Just yours.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!