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Forum Discussion
HelloSign >DropBox
I have had a Business HelloSign plan since 2020. Recently I have been trouble signing in. Today I finally am unable to sing in at all. I also have a free DropBox account. The log in credentials are the same for my free Dropbox account and what used to be my Business Hellosign account. Now I can not access any of the prior docs that were sent out for signature. I can not check the status of them or access that account at all bc when I log in it directs me to my free Dropbox account.
- Walter
Dropbox Staff
Hey Wheresmystuff , sorry to hear you're having issues with this.
Can you please let me know if you see a Signatures tab on the left hand panel when navigating your account online?
If so, can you click on that and let me know what you see?
Thanks!
Hi
I see No Signatures in progress. I was able to re-gain access through a Daily Summary email update. I then re-set my password for my business account. Hopefully I don't have anymore issues. Definitely a flaw in the HelloSign take over.
- Walter
I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well Wheresmystuff
Let me know if you have anything else to add or ask.
