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Forum Discussion

AlexWijffels's avatar
AlexWijffels
Explorer | Level 4
9 months ago

How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?

I had some problems of a shared directory that was not syncing anymore. So I removed my dropbox from my PC and reinstalled dropbox. Still no sync. Then I removed the app from my PC and removed all...
Desktop
Install
Uninstall
  • DBoxTips's avatar
    DBoxTips
    8 months ago

    Hello AlexWijffels 

     

    The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.

     

    Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.

     

    Hope this helps,

     

    Andrew (DBoxTips)

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey AlexWijffels - sorry to hear you're having issues with this.

 

At this point, I'd recommend a clean, advanced reinstall as outlined here. 

 

Let me know of any updates, Alex. 

AlexWijffels's avatar
AlexWijffels
Explorer | Level 4
9 months ago

Hi Walter,

Thanks for your support.

I did as much as possible according to the "advanced reinstall" directions, but I ended up in the same situation.

After reinstallation, it wants to connect to an account but there is no account set.

It "cannot connect to the internet", because there is no account linked.

How can I link dropbox to my account? On a fresh installation it asks for an account but in my case it doesn't.

Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey from me too AlexWijffels!

     

    If you open the app's preferences, under Account are you able to sign in with an account there? 

     

    If not, please send me a few screenshots of the messages you keep getting, in order for me to have a visual. 

    • AlexWijffels's avatar
      AlexWijffels
      Explorer | Level 4
      9 months ago

      Hi Megan,

      Thak you for trying to help me. I'm unable to login. 

      "This computer isn't linked to an account".

      How can I link it to my account? I need a clean install, but due to all kind of files spread over the system, I'm unable to install a "clean install". 
      Note: this is a company computer with a firewall and all kind of blockages, but it had been working for some time. Only about a week ago it stopped synchronizing my files.

      Then I uninstalled dropbox and tried to reinstall, but that didn't work. And it got worse and worse. 😞

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey AlexWijffels, sorry to jump in here as well.

         

        I would assume those security services wouldn't be possible to disable, but perhaps there's a way to whitelist Dropbox on them, to see if they're the culprit?

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