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Forum Discussion
How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?
I had some problems of a shared directory that was not syncing anymore. So I removed my dropbox from my PC and reinstalled dropbox. Still no sync.
Then I removed the app from my PC and removed all...
Hello AlexWijffels
The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.
Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.
Hope this helps,
Andrew (DBoxTips)
Hannah
Dropbox Staff
Dropbox StaffA clean install should be possible with the advanced reinstall steps, AlexWijffels.
Can you send us a screenshot of what you see after those steps are completed or a screenshot of where the process stops working for you?
Hi Hannah,
Before contacting Dropbix support, I already deleted all my dropbox files (after saving them on an external harddisk).
After doing all the steps of the advanced reinstall, I reinstalled dropbox again (v194.4.6267).
After the "installation window" (where the green bar is sliding while installing) there is no interaction where I can give my user name.
It comes back with the message "Your computer is currently offline. Please check your network settings."
But I'm connected to the internet.
When I open the dropbox program from the tray, it pops up with a window and reports "Starting".
When I select preferences/Account, it states "This computer isn't linked to an account".
- Walter
If you happen to be running an antivirus, firewall or VPN/proxy setting on the affected computer, could you try disabling them temporarily and try again AlexWijffels?
We'll need to exclude this kind of software from interfering here, Alex - I hope you understand.
Hi Walter,
I understand your question.
Sadly enough, my laptop is a company laptop, and I cannot switch off the proxy, anti-virus software or firewall.
The only way forward for me is to have my whole windows operating system reinstalled to get rid of all the dropbox files and then hope that that solves my problem.
I was thinking about replacing my NAS with a bigger account with dropbox, but I'm postponing that until I get this fixed.
I hope you understand.
- Walter
I do understand, Alex - thanks for elaborating on your use-case here.
Another thing you could try is creating a new OS profile on the computer and seeing if the issue persists there as well or even booting it on Safe Mode if that's an option.
In any case, let us know of any updates!
