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da90's avatar
da90
Helpful | Level 6
8 years ago
Solved

[ISSUE] Google chrome won't load dropbox link url [ Work Around ]

Google chrome on ubuntu 16.04 does not load the url to link the client. It loads up google chrome but the page is blank with no url in the url bar.   For anyone else having the same problem you wil...
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey da90, sorry to hear about the difficulty you experienced while trying to submit a support request! 
     
    If it’s not too much trouble for you, I’d suggest retrying through our Help page at https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”?  On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case . 
     
    This should let you write in to our team to report the issue. If you write us there, please include your 7-digit ticket ID in your next post, so as to make sure we handle it as soon as possible. 
     
    I’m looking forward to hearing back from you here. Thanks! 
da90's avatar
da90
Helpful | Level 6
8 years ago

I'll explain what happened i received an email saying that I was logged on with a password that I hadn't changed in a while. So I changed my password online and signed out of the client and then I tried to sign back in but when I clicked on sign in it opened Google chrome browser but no url in the bar it was blank so I couldn't link the client.

I found that the problem lies within the python module "webbrowser" which is used when users click sign in or help from the context menu to load their default web browser and open http://dropbox.com/

 

The client is working now as explained in my first post changing default browser to firefox.

310EI's avatar
310EI
Star | Level 17
8 years ago
da90 wrote:

I'll explain what happened i received an email saying that I was logged on with a password that I hadn't changed in a while. So I changed my password online and signed out of the client and then I tried to sign back in but when I clicked on sign in it opened Google chrome browser but no url in the bar it was blank so I couldn't link the client.

I found that the problem lies within the python module "webbrowser" which is used when users click sign in or help from the context menu to load their default web browser and open http://dropbox.com/

 

The client is working now as explained in my first post changing default browser to firefox.

Hello, da90...

 

Thanks for the clarification... I misinterpreted your OP.

 

I caught the part about working in FFox, I was merely trying to see if we could get it to work in Chrome.  After your recent post, I understand it has nothing to do with opening shared link URLs.

 

I will log-out of the Desktop Client on one of our Ubuntu computers when I have time to see if I can replicate your experience.

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