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jessicalllllll's avatar
jessicalllllll
New member | Level 1
6 days ago

Issues with Android users updating shared files

Good Afternoon, 

We use Dropbox for team members to lodge daily paperwork but all of our Android users are reporting issues and the documents aren't coming through to the shared files. 

Does anyone have any tips on how to fix this? We have checked for further updates, signed out and uninstalled the affected apps. 

Thank you! 

Android
Mobile
Shared Files
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Hey jessicalllllll, thanks for joining our Community.

    Can you give us some more info or screenshots of the issues the Android users are facing?

    Are they getting specific error messages?

    Do they update the files, but their updates aren't showing on your end?

    Any additional info would be helpful.

    Thanks.

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