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Forum Discussion

jimand's avatar
jimand
Helpful | Level 5
3 years ago

Need help removing dropbox

Situation: - My mother had a file shared with her through dropbox several years ago so she created an account.  - Now she continuously gets dropbox emails saying her storage is full - I see a fold...
Uninstall
  • jimand's avatar
    jimand
    3 years ago

    I did find the cause of her problem...

     

    She had a username/dropbox/download folder that contained all her downloads from the past several years. Checking her browser settings, the download directory was specifying that username/dropbox/download folder. When I changed the config to use username/download, it didnt update the directory but stayed with username/dropbox/download. Somehow the two folders were the same. I then created a new folder called username/Download2. When I configured the browser to use that new local folder for downloads, it stuck instead of using a dropbox folder. Afterwards I deleted everything from the dropbox downloads folder and storage space used is now basically 0.

     

    I'm not sure if that made sense, or how her computer got setup like that, but all is good now.

     

    Thanks again for your input @jay. I'm feeling foolish due to the cause but appreciate your help. Consider this closed

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

As there are shared folders, it's possible that other users are adding more files into those folders, which will also take up space on your account. 

 

Windows 7 is no longer supported for the Dropbox desktop application, so it wouldn't be possible to have it working normally on that OS. 

 

If you don't need the files in the shared folders, you could leave the shared folder (which is temporary) or permanently remove your access to them.

jimand's avatar
jimand
Helpful | Level 5
3 years ago

I did find the cause of her problem...

 

She had a username/dropbox/download folder that contained all her downloads from the past several years. Checking her browser settings, the download directory was specifying that username/dropbox/download folder. When I changed the config to use username/download, it didnt update the directory but stayed with username/dropbox/download. Somehow the two folders were the same. I then created a new folder called username/Download2. When I configured the browser to use that new local folder for downloads, it stuck instead of using a dropbox folder. Afterwards I deleted everything from the dropbox downloads folder and storage space used is now basically 0.

 

I'm not sure if that made sense, or how her computer got setup like that, but all is good now.

 

Thanks again for your input @jay. I'm feeling foolish due to the cause but appreciate your help. Consider this closed

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No worries, thanks for keeping me posted.

     

    Enjoy the rest of your week!

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