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Forum Discussion

sewkat's avatar
sewkat
Explorer | Level 3
3 months ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't finish installing.  Keeps saying I have no internet connection of my computer is offline. Neither is true. 

 I've only used half of my 2gb. I have dropbox basic, as that is all I need. I only use dropbox for knitcompanion. I need a working dropbox for knitcompanion. Help. I can't fix this.

Desktop
Install
Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Sorry to see that you're having this issue, sewkat.

     

    Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox?

     

    If so, try to temporarily disable them, to see if that helps.

     

    Let me know what you find.

    • sewkat's avatar
      sewkat
      Explorer | Level 3
      3 months ago

      Tried that, did not work.

      What is the magic internet connection to make dropbox work? It keeps telling me I have no internet connection when I do.

    • sewkat's avatar
      sewkat
      Explorer | Level 3
      3 months ago

      Didn't work. Still the same problem.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hi from me too, sewkat! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? 

         

        Have you also tried downloading and installing the Dropbox app via our offline installer here?

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