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DMJS's avatar
DMJS
Explorer | Level 3
10 months ago

Dropbox.com folders slow to open and access

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi DMJS, thanks for bringing this to our attention.

 

Did you perform an advanced reinstallation of the app using these steps?

 

As you've done all the know steps to resolve this behavior, there isn't much else we can suggest.

 

If you have any further queries, feel free to message back.

  • DMJS's avatar
    DMJS
    Explorer | Level 3
    10 months ago

    I haven't but will try it this afternoon.

  • DMJS's avatar
    DMJS
    Explorer | Level 3
    10 months ago

    Just a quick update. I tried the advanced reinstallation of the app and that didn't help either.

    I guess I'll have to learn patience. lol  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi DMJS! I’d also like to ask if you’ve tried a mobile browser on your mobile device. 

       

      Does that make any difference when trying to access your folders online?

      • DMJS's avatar
        DMJS
        Explorer | Level 3
        10 months ago

        Hey Nancy. I tried Chrome and Firefox on my phone - the same slowness. I have not installed the app on my phone since I log into the accounts online to access everything.

        If it worked on my phone but not the desktop or laptop, I would 100% blame Norton 360 since it has jammed up my computer before, but since I get the same results using the phone, I really am at a loss as to what could be causing it.

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