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redakce's avatar
redakce
New member | Level 1
2 months ago
Solved

Dropbox throws a startup error on my macOS Big Sur computer.

Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

 

 

desktop
Error Messages
Mac
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed. 

    Can you follow these steps and let me know if they help?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    redakce wrote:

    I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

    That screenshot isn't the error. It's just showing a link to the error. Click the blue link to open the file. Copy the full content of the file and paste it in a reply here.

  • redakce's avatar
    redakce
    New member | Level 1
    2 months ago
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 216.4.4420
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
    bn.is_frozen: True
    machine_id: 7b93000c-9a6e-5090-ae01-a7992e1ba437
    pid: 798
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/Jarda'
    appdata: '/Users/jaroslavmares/.dropbox/instance1'
             real_path='/Users/jaroslavmares/.dropbox/instance1'
                    not found
             parent not found
    dropbox_path: None
                        not found
                  parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=80
                    parent mode=0o40755 uid=501 gid=80
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
             real_path='/private/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 1381, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'
     
    During handling of the above exception, another exception occurred:
     
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 8535, in main_startup
      File "desktop/dropbox/client/main.py", line 2773, in initialize
      File "desktop/dropbox/client/main.py", line 1768, in startup_low
      File "desktop/dropbox/client/main.py", line 1390, in safe_makedirs
      File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
    PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'

     

    • redakce's avatar
      redakce
      New member | Level 1
      2 months ago

      The problem emerged after I've renamed user and home folder. There must be somewhere still the former name. I've reinstalled Dropbox and deleted Dropbox files in user library as well. But it is still somewhere else.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed. 

        Can you follow these steps and let me know if they help?

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