Forum Discussion

lensilva's avatar
lensilva
Explorer | Level 4
8 years ago
Solved

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

stravsmi's avatar
stravsmi
New member | Level 2
8 years ago

Hi,

 

When Dropbox desktop app is running (the icon is in the taskbar, nothing else in particular is open), I have issues with the mouse pointer. E.g. when selecting colors from a dropdown in MS Word/Excel/Powerpoint, the dropdowns suddenly close and I am unable to select a color.

 

The problem is solved by quitting Dropbox (Taskbar symbol -> Settings symbol -> "Dropbox beenden" in German).

 

This seems to be Dropbox "competing for focus". Is this problem known at all?

  • stravsmi's avatar
    stravsmi
    New member | Level 2
    8 years ago

    Nvm, found it a few posts down. Solved.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey stravsmi, 

       

      Thanks for letting us know. I've just moved your post here, since we're trying to gather all incidents on one place. 

       

      I'll make sure to update this thread once there's a fix. 

       

      Hope you have a great rest of the day ahead! 

      • DWMT's avatar
        DWMT
        Explorer | Level 3
        8 years ago

        Still continue to have lockups throughout the company.  Killin the dropbox process allows the user to use their computer -- otherwise ctrl-alt-del does not even work.  All clients running Windows 10 64bit.  One user could not even get to DB preferences in time to turn off badge before the machine would lock up.  Current version is 34.4.20.

         

        No MS Office were running at the time either.

         

        It's embarassing for me as their IT guy -- can't believe it's gone on this long.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!