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Forum Discussion

Road_warrior's avatar
Road_warrior
Helpful | Level 6
31 days ago

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
Desktop
upgrades
  • Road_warrior's avatar
    Road_warrior
    9 days ago

    There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

    I now have 212.4.5767 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Road_warrior.

 

Can you let us know what your computer's OS and version is?

 

Have you restarted your computer ever since this started happening?

 

And can you please also send us a screenshot of that box you're referring to?

 

Thanks in advance.

Road_warrior's avatar
Road_warrior
Helpful | Level 6
30 days ago

 This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Hey Road_warrior -  thanks for the screenshot and the additional information.

     

    Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there? 

    • Road_warrior's avatar
      Road_warrior
      Helpful | Level 6
      29 days ago

      When I click, a new screen appears but it is blank except for Like or Dont Like.

      • Tod-D's avatar
        Tod-D
        Explorer | Level 3
        29 days ago

        meh. It's a dropbox link and shows viewable. Try pasting...

        May not be valuable other than confirm the version and updating message that never ends

         

    • Road_warrior's avatar
      Road_warrior
      Helpful | Level 6
      28 days ago

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        28 days ago

        Thanks for the screenshot Road_warrior - much appreciated.

         

        Could you try signing out from your account via the app's preferences and then back in?

         

        If syncing gets stuck again after that, let us know and we'll reach out via email to investigate further. 

  • Road_warrior's avatar
    Road_warrior
    Helpful | Level 6
    24 days ago

    Here are the screen shots

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      Could you try updating to the latest version of the app from this page directly and let us know how it goes Road_warrior? 

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