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Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.
cbarberjust's avatar
cbarberjust
Explorer | Level 3
6 years ago

Hi, Jay -- I followed these five steps, but to no avail; I still can't see the Smart Sync icon. I'm running macOS Mojave, 10.14.2.

    • cbarberjust's avatar
      cbarberjust
      Explorer | Level 3
      6 years ago

      Hi, Jay -- I have Dropbox Plus. I didn't realize that gave me access to Selective Sync but not Smart Sync. I enabled Selective Sync and now I'm all set. Thanks for following up. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        No worries, have a great evening!
    • skydogpictures's avatar
      skydogpictures
      New member | Level 2
      2 years ago

      When you say "smart sync icons" do you mean the little green check marks next to your folders that let you know you're syncing from your desktop to the on-line Dropbox?

       

      I'm a very new Macbook Air using Ventura OS and I can't seem to see those icons. In fact unless I go on line to my dropbox account and actually upload folders, they won't sync from my desktop. I am on a Dropbox Plus plan not professional or Business. Could this be the problem as to why I am not seeing those icons or why my files are not syncing automatically to the on-line dropbox page?

       

      Thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey skydogpictures, sorry to hear you;re having issues with this.

         

        Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

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