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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
splaquet's avatar
splaquet
New member | Level 2
6 years ago

i can confirm that disabling the OneDrive extension was the solution on my end.  thank you!

VdesmedT's avatar
VdesmedT
New member | Level 2
6 years ago

Well, for me OneDrive works fine but Beyond Compare extension was the problem...

  • RomanyWelson's avatar
    RomanyWelson
    Explorer | Level 4
    5 years ago

    Dears 
    I have the same problem 
    the smart sync option does not exist at the menu when I Right-click any folder 
    you can check the attached snap 
    can any one help ?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi RomanyWelson, thanks for joining the discussion!

       

      Could you try reinstalling the desktop app with admin permissions to see if that does the trick?

       

      Let me know how it goes!

      • splaquet's avatar
        splaquet
        New member | Level 2
        5 years ago

        @RomanyWelson,

         

        it's unfortunate that you're also receiving this issue... but just so you're aware, the previous messages within this thread are regarding MacOS integrations.

         

        no worries, but just though you should know.  wasn't sure if you were aware of that and/or kept looking for a solution.

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