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Forum Discussion
The desktop app on Windows isn't starting up, why?
I purchased a new computer and am running Windows. When I start my computer a box pops up that says "Dropbox Can't Open". It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_erro...
Thanks for getting back to me. Here is the content of the txt file:
bn.BUILD_KEY: Dropbox bn.VERSION: 210.4.4854 bn.constants.WINDOWS_SHELL_EXT_VERSION: 76 bn.is_frozen: True machine_id: ddf52890-497c-43cd-9520-0b88f40f1d80 pid: 15972 cwd: 'C:\\Windows\\System32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\rjsno\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\rjsno\\AppData\\Local\\Dropbox\\instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: 'C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' real_path='C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\210.4.4854\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\210.4.4854\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8500, in main_startup File "desktop/dropbox/client/main.py", line 2737, in initialize File "desktop/dropbox/client/main.py", line 1755, in startup_low File "desktop/dropbox/client/main.py", line 1368, in safe_makedirs File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs [Previous line repeated 1 more time] File "desktop/dropbox/overrides.py", line 157, in makedirs PermissionError: [WinError 5] Access is denied: 'C:\\Users\\rjsno'
Jay
Dropbox Staff
Dropbox StaffHave you changed the username on your computer on the new machine?
I am not sure. I just had Geek Squad transfer everything to this one, so I didn't think I did. Is there a way to find out? I still have my old computer.
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
I could not find Dropbox in any of the files you mentioned. I am not sure it is on my computer at all. I did unistall my app. I checked for the files in the instructions and could not find any of them, so I restarted my computer and reinstalled the app, but when I clicked on open after the install, I got the same message that I could not open Dropbox with the same issue showing as originally.
