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Forum Discussion

DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7
4 months ago

The Dropbox icon is missing and reinstalling didn't help much.

I am a very casual DB user, so user error is likely here. That said...   I am having a number of issues with DB so I started with a fresh uninstall/reinstall of DB, as that seemed to be the commo...
Desktop
Uninstall
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey DaveLeeNC, let's jump right into this! 

 

When did you first notice this behavior? Also, is the app installed on the device with admin privileges?

 

Let me know more, and we'll take it from there!

DaveLeeNC's avatar
DaveLeeNC
Helpful | Level 7
4 months ago

I noticed it first yesterday, but it probably happened much earlier than that as I don't normally have a need for the icon. I was logged in as admin when I did the reinstall, but that is all that I know about the app status. Thanks for the help. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi DaveLeeNC, can you also try an advanced re-install using these steps? 

    • DaveLeeNC's avatar
      DaveLeeNC
      Helpful | Level 7
      4 months ago

      I will do that but will have to wait until later in the day when I have more time. dave

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Sure thing, Dave! 

         

        Take as much time as you need, and report back. Thanks!

    • DaveLeeNC's avatar
      DaveLeeNC
      Helpful | Level 7
      4 months ago

      I cannot do Step #1 because I don't have a DB icon. Which processes do I need to kill in Taskmanager or what else should I do here? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey DaveLeeNC! Sorry for jumping in. If the Dropbox icon isn’t there, you can move on to the next steps directly.

    • DaveLeeNC's avatar
      DaveLeeNC
      Helpful | Level 7
      4 months ago

      I am not sure that this is going well. The instructions refer to folders like "%LOCALAPPDATA" and "%PROGRAMFILES%", etc. The best that I can do is to find the AppData->Local under the (only) user that is relevant here. So I assume that is what is being referenced. There are no "DropBox" folders anywhere that I can find in either of the ProgramFiles folders. I did find a DropBoxUpdate folder. Should I just ignore those steps (8 and 9) and proceed? FWIW, I also did not find a DropBoxUpdate folder in the registry. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi DaveLeeNC, yes, if there aren't any files there, please proceed to the next steps.

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