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Forum Discussion
"The Dropbox installer failed to start"
I moved some dropbox files from the C: drive to the 😧 and now i can't run the installer after i uninstalled Dropbox. Here is what happens:
Hi, I'm assuming you're running Windows and your installer isn't working... Have you installed Dropbox before by any chance?? I had this problem when I tried uninstalling dropbox, my computer crashed, and then I was unable to reinstall Dropbox.
So here's what I tried.
I downloaded a program called RegAlyzer from PortableApps.
I installed the application, then under the "Search" feature I said search for the string "Dropbox".
Tick all the boxes that say "Keys" "Values" "Data" "Strings" "Numerics", but NOT Binary Data. Under Search Range, select Whole Registry, and under Misc, select "Ignore Case".
Hit Search. Leave the computer for a few minutes. The results will hopefully accumulate a number of Windows "Registry" entries.
Some of these entries stop the installer from doing its thing.
When the search is complete, right click on any of the results, press select all, then right click again, and press "Delete Selected."
When this is done, download the dropbox installer and try installing again now.
Good Luck!
- Jane
Dropbox Staff
Hi there Nautek,
We 'd really like to follow-up on that. Could you please write in to us at http://bit.ly/1K3sAVW and respond to this post with your ticket ID or the email address you used?
Thank you in advance!
Kind Regards,
JaneA
Did you figure out how to fix it? Just did the same thing and have been trying to fix it for much longer than I should need to. I have tried Dropbox support but they tell me to do what I have done before and failed with :/
Thanks
Hi, I'm assuming you're running Windows and your installer isn't working... Have you installed Dropbox before by any chance?? I had this problem when I tried uninstalling dropbox, my computer crashed, and then I was unable to reinstall Dropbox.
So here's what I tried.
I downloaded a program called RegAlyzer from PortableApps.
I installed the application, then under the "Search" feature I said search for the string "Dropbox".
Tick all the boxes that say "Keys" "Values" "Data" "Strings" "Numerics", but NOT Binary Data. Under Search Range, select Whole Registry, and under Misc, select "Ignore Case".
Hit Search. Leave the computer for a few minutes. The results will hopefully accumulate a number of Windows "Registry" entries.
Some of these entries stop the installer from doing its thing.
When the search is complete, right click on any of the results, press select all, then right click again, and press "Delete Selected."
When this is done, download the dropbox installer and try installing again now.
Good Luck!
This solved my issue with the installer. May all the angels bless you.
YO I RAN THIS A MONTH LATER **30th Jan 2017** AND IT WORKS XD
