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Forum Discussion

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Redhotpaddy! Welcome back to the Community.

 

Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? 

 

As for your screenshot, it may not be possible to add it via a mobile device indeed. Can you try to upload it via your computer instead and let me know if you face any issues there?

 

Keep me in the loop for more info.

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

 

Hi Nancy,

Step1: Open Dropbox App

Step2: Open excel file saved on Dropbox

Step3: Open with excel 

Step4: Sign in

 

Step5: Error I'll upload the error message now 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Redhotpaddy, I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

     

    Have you tried reinstalling both apps and/or clearing their cache? 

    • Redhotpaddy's avatar
      Redhotpaddy
      Explorer | Level 3
      2 months ago

      Hi Megan,

      Yes I have uninstalled both apps and cleared the cache and got the same error.

      Patrick.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Redhotpaddy, are you having an issue with any file, or is this issue only occurring for Excel files?

         

        Also, do you use the same email address for both Dropbox and Google/Microsoft? 

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