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d is's avatar
d is
Explorer | Level 3
3 years ago

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
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  • Walter's avatar
    Walter
    3 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

fraserka's avatar
fraserka
New member | Level 2

So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to).   Anyone found a work aroud?

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

  • Mavamaks's avatar
    Mavamaks
    Explorer | Level 3
    3 years ago

    Hi, I did it .Every thing is working.Thanks!

    • Zer1's avatar
      Zer1
      Explorer | Level 3
      3 years ago

      hello everyone. I'm from Ukraine and had the same issue. It started last week. As mentioned above, change of DNS servers in Network settings helped. But pay attention: google as many different DNS as possible, because some of them work and some not during different periods of time. I just regulary switch them when have need to use dropbox. Can't tell why it is happening, but i think it is something on Dropbox side.  Because this is the only website which doesnt work correctly on my PC.

       

      Advice: after changing dns wait for 1-2 minutes and only then try to access Dropbox.

       

      My experience here: https://www.dropboxforum.com/t5/Dropbox-files-folders/err-connection-refused/m-p/601092/highlight/true#M233364 

       

      Also when enter to Dropbox with anothe DNS don't forget to make few tries to upload/download files (if 1st try isn't successful). Sometimes i just wait for 30 seconds and try again, and it works. And sometimes one more change of DNS is needed.

       

       

  • d is's avatar
    d is
    Explorer | Level 3
    3 years ago

    Hi all,

    As we can see, the problem does exist (or at least existed). For now I have access to the Dropbox (changed the DNS from 8.8.8.8 to my local provider address), via the Dropbox client as well as via browsers. But I believe the solution with the tossing of the DNS servers is not what we have to do. Some sort of permanent solution to this problem is expected from the Dropbox team.

    Maybe the solution is found already and today's normal access to the Dropbox is the result of it - who knows...

     

    Cheers,

    Dmytro,

    Kyiv

    • Zer1's avatar
      Zer1
      Explorer | Level 3
      3 years ago

      Today have access to Dropbox via default DNS too, but uploading/downloading files doesn't work for now.

       

      DNS given by my Internet Provider is 193.106.144.6.

      • Zer1's avatar
        Zer1
        Explorer | Level 3
        3 years ago

        06.06.2022 in the morning didn't worked, but starting from 10:00 approximately everything works fine including uploading/downloading.

         

         

         

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