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Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago
Solved

Can’t open a .docx file on the iPad from the Dropbox mobile app

When using my iPad, I used to be able to access Microsoft .doc.x files in my Dropbox folder and choose to open it in Word. Now when I try to do so,  I get a message that says, that it can’t open the ...
iOS
Microsoft Office
Mobile
  • Pbamasa's avatar
    Pbamasa
    2 months ago

    I figured it out. I was a matter of adding Dropbox as a Storage Account to Word in the Word App. Somehow that connection was lost. Thanks for your help and your time. It's working now.

Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago

Hi Jay. Thanks for your prompt response. 

When access the file in Dropbox and click on the "Open in" and choose Microsoft Word, it shows "OneDrive" in the background, and a dialogue box opens that says, "Can't open file - sorry, [filename.docx] is stored in an unsupported server location."

9th generation iPad. OS version18.1.1 (22B91)

Dropbox App version 406.2.2

Microsoft version 2.92.24122016

I hope this information is helpful



Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

It sounds like the device is trying to open OneDrive instead of the Word app. 

 

You might need to change this setting in the Word or OneDrive app to ensure that Dropbox opens the Word app to edit the file.

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