You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Twalt414's avatar
Twalt414
Explorer | Level 3
2 years ago

The alias “xyz” can’t be opened because the original item can’t be found.

Hello all,
In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. 
I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is.  I feel like this is related to that. Is this the case? Will it go away if everyone upgrades?
Thanks, 
T

  • Hi Twalt414, thanks for bringing this to our attention.

     

    Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines.

     

    If you have any further queries, feel free to message back.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Twalt414, thanks for bringing this to our attention.

     

    Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines.

     

    If you have any further queries, feel free to message back.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!