Forum Discussion

Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago
Solved

Can’t open a .docx file on the iPad from the Dropbox mobile app

When using my iPad, I used to be able to access Microsoft .doc.x files in my Dropbox folder and choose to open it in Word. Now when I try to do so,  I get a message that says, that it can’t open the ...
iOS
Microsoft Office
Mobile
  • Pbamasa's avatar
    Pbamasa
    2 months ago

    I figured it out. I was a matter of adding Dropbox as a Storage Account to Word in the Word App. Somehow that connection was lost. Thanks for your help and your time. It's working now.

Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago

I figured it out. I was a matter of adding Dropbox as a Storage Account to Word in the Word App. Somehow that connection was lost. Thanks for your help and your time. It's working now.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    We're glad to hear it's sorted now and thanks for keeping us in the loop Pbamasa - let us know if anything else comes up! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!