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joshuaBFM's avatar
joshuaBFM
New member | Level 2
2 years ago

Can 1 Dropbox Business account be connected to 2 Salesforce Accounts?

Hello, I am getting ready to test the Dropbox and Salesforce integration in a Salesforce sandbox environment.  I plan to connect my Dropbox for Business account with the sandbox to see how integration would flow with our current Dropbox setup.  Once I am finished testing it in Sandbox, can I install and connect my same business Dropbox account with our Production instance of Salesforce, or will I be required to uninstall from Sandbox or connect a new Dropbox account?  Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi joshuaBFM, thanks for posting here today! 

     

    Give me some time to double check about this internally, and I'll get back to you, as soon as I have more info.

     

    Thanks a bunch! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey joshuaBFM, apologies for the late reply, but I just wanted to mention that you should have no issues using the same Business account for the Sandbox environment and Production. 

     

    Let us know if you have any issues.

    • AdminTest03's avatar
      AdminTest03
      Explorer | Level 3

      Hello 
      Thank you for your answer. 

       

      I have the same trouble. We already have a Dropsign account logged in the production Org, but we wanted to test it our also in our sandbox environnement. 

      But we are getting this error : 

       

      indeed , the mail address in our sandbox environnement have a specific suffix at the end of the mail (for exemple : ...@website.com.uat01) compare to the mail adress in production. 

      Could you please help us with this trouble ? 

      Thank you in advance, 

       

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi joshuaBFM, thanks for posting here! 

     

    Keep in mind that for this to work you would need to use one Dropbox Sign account and one Salesforce account, with both of them under the exact same email address.

     

    I hope this clarifies! 

    • AdminTest03's avatar
      AdminTest03
      Explorer | Level 3

      Thank you for your reply ! 

       

      But how can we connect our business dropbox sign account in a Sandbox Environnement ? In order to test it out ? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey AdminTest03 - sorry to jump in, but I just wanted to mention that if Dropbox Sign for Salesforce is installed in your production environment it will also be installed in any sandbox environments created post installation.

     

    Within a sandbox in the Dropbox Sign App Settings page a prompt to connect is displayed. Use the same Dropbox Sign login credentials when connecting to a sandbox as those used in production. 

     

    For more information, you can have a look here.

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