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yvancg's avatar
yvancg
Helpful | Level 5
2 years ago

Can't add dropbox files from my iPad anymore

I have been using Dropbox for years and one of the feature I really like is the ability to import files directly from the Dropbox folder (on my iPad). For example, if a website is asking me for a co...
Apple
Dropbox Basic
Error Messages
Mobile
Tablet
Third Party Integrations
  • yvancg's avatar
    yvancg
    2 years ago

    Ok so updating to iPasOS 17 seems to have resolved the issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey yvancg, thanks for bringing this to our attention.

 

Is it possible that Dropbox is no longer added to your Files app?

 

Check out this article on how to add it and let me know if that helps.

 

Cheers!

yvancg's avatar
yvancg
Helpful | Level 5
2 years ago

Thanks for the prompt reply.

As you can see from the screenshot the Dropbox folder appears on the side. It shows the same on the Files app (and same error message).

I haven't made any change on my setup so I believe this is a bug.

I am upgrading to iPadOS 17 as we speak to see if this solves the issues. I am running DB on an iPad Pro M2 2023 if that helps.

  • yvancg's avatar
    yvancg
    Helpful | Level 5
    2 years ago

    Ok so updating to iPasOS 17 seems to have resolved the issue.

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