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Forum Discussion
Clicking on a Word doc / Excel spreadsheet on the website opens a preview, and not the file
I have been using Dropbox for years, but in last week or so every time I click on a file name (Dropbox online) it only gives me a preview pan on the right of screen and I have do an additional step a...
Thanks for the screenshot! I think I may have understood what’s happening in this case.
When clicking on your Microsoft files at the All files tab, do you see something like a side preview on your screen?
If yes, please click on a small square button located above your files on the right side (it’s right next to the button that allows you to select the grid or list view), and choose to open your files in full screen, instead of quick view.
Does that help?
Nancy
Dropbox Staff
Dropbox StaffHi Belm, and thanks for posting on our forum!
If you go to your Apps tab here, and scroll down to the "Default editing apps” section, are your Microsoft files set to open with “Word for the web” and “Excel for the web” or are they set to “View on www.dropbox.com”?
If the former, please take a screenshot and upload it here. I’d like to check this further.
Otherwise, you can change the setting and your files should open like they used to.
Let me know how this goes.
Thanks Nancy - yes to the first part of your question. Screen shot as requested below:
- Nancy
Thanks for the screenshot! I think I may have understood what’s happening in this case.
When clicking on your Microsoft files at the All files tab, do you see something like a side preview on your screen?
If yes, please click on a small square button located above your files on the right side (it’s right next to the button that allows you to select the grid or list view), and choose to open your files in full screen, instead of quick view.
Does that help?
