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KathleenKnickrehm's avatar
KathleenKnickrehm
New member | Level 1
4 months ago

One more input: If I try to open a Word file with Windoes Editor (should at least show something) I get the following error message, which translates into "A device connected to the system does not work". Looks like trying to retrieve the files through boxcryptor and dropbox leads to "no access"...

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey KathleenKnickrehm, thanks for the added info!

If you momentarily pause Boxcryptor, are you able to open these files without any issues, or no? What if you try this with Dropbox next?

I'd just like to see how these files behave when none of these apps are accessing them.

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