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Forum Discussion
Cannot log in to Dropbox anymore
Hi there,
Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fails without giving any meaningful error code. I've tried this multiple times, and the result is the same. Basically, I can't use Dropbox anymore until this is solved.
Thanks for the tip. Reinstalling the app solved the issue.
- Nancy
Dropbox Staff
I’m glad I could help!
I’ll be around the Community, if you need something else.
I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].
I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,
I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.
If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.
Hope you guys can help, CC
- Walter
Hey Colin C.16, sorry to hear you're having issues with this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
