Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
 
We’ve fixed the issue, and the app should return to normal functionality after restarting it. 
 
To restart the app:
  • On your device, open the Settings app and select Application Manager
  • Switch to the Running tab to view your active apps
  • Tap the Dropbox app and select Stop
  • Re-launch the Dropbox app from your home screen
 
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    8 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

  • hagelberg's avatar
    hagelberg
    New member | Level 2
    8 years ago

    This worked for me too. And the application was rather simple. Thank You.

    • Ed's avatar
      Ed
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hi everyone
      Dev team has been notified and will work on a fix for the next stable version. I'll keep you guys updated!
      • Mark100's avatar
        Mark100
        New member | Level 2
        8 years ago

        So, its been 6 months and the developers are looking at it "urgently".

        Imagine my relief.

        I guess its time to use a different application that does not have this issue.

  • Debin L.'s avatar
    Debin L.
    New member | Level 2
    8 years ago

    The issue is still present in the 72.2.2 version of the Android Dropbox.
    From the Wakelock logs, it seems that the MobileUpload job started by Dropbox is keeping the phone awake.

    *job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService


    The only viable solution for now, to make my phone usable, is to Greenify the Dropbox app, which kills the Dropbox app.

    Can you please let the dev team know? Who was doing the QA before approving the version that caused this bug? And why was the codebase (at least the commit where this issue was introduced) not roll-ed back when this bug was noticed? This is a server bug that affects the usability of user's phone.

    • Alan R.4's avatar
      Alan R.4
      Helpful | Level 6
      8 years ago

      Just filed a ticket too - getting 10% battery drain just from Dropbox on newly factory reset phone (SGS7) using latest stable version from Play Store.  Set to autoupload pics/vids over WiFi when on charge, hardly used all day yet still big battery drain.  Really surprised this hasn't been fixed given how long it has been reported for.

  • granchir's avatar
    granchir
    Explorer | Level 3
    7 years ago

    Hi everyone,

    I'm still using 64.2.2 version, not affected by battery drain. I seen in Play Store the 80.2.2 version, available from yesterday. Before to upgrade to this latest version I would like to know if battery drain is resolved. Someone can confirm that this issues is solved?

    • Alan R.4's avatar
      Alan R.4
      Helpful | Level 6
      7 years ago

      I'm on 80.2.2 and wakelock issue appears to be resolved - under <1% of total app battery usage has been from Dropbox over the course of today.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!