Forum Discussion

Explorer | Level 3

3 years ago

Solved

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud. Not a good start.

Megan
3 years ago
Hi onward, when you click on the Help Center link, where does it redirect you?

Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

Dropbox Staff

3 years ago

Welcome aboard the Community, onward.

As a first, can you provide a screenshot of the error message that you keep receiving, when trying to back up your Documents folder?

Let me know when you’re ready!

Explorer | Level 3

3 years ago

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!