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simple_boy_1203's avatar
simple_boy_1203
Explorer | Level 3
12 months ago

Dropbox Capture- crash when capturing screen in coherence mode

Hi,   I am using parallel desktop on my Mac, parallel desktop version 19.1.1. I noticed that when I capture an app screen in which using parallel desktop coherence mode, the dropbox capture app w...
Dropbox Capture
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi simple_boy_1203, thanks for posting here! 

 

When did you first notice this behavior? 

 

If you could give me some time, in order for me to check with the appropriate team internally, I'd be super grateful.

 

Thanks a bunch!

  • simple_boy_1203's avatar
    simple_boy_1203
    Explorer | Level 3
    12 months ago

    Few days before..  I just starts to use Parallel Desktop recently

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey simple_boy_1203 - sorry to jump in here, but I just wanted to mention that our team is looking into this.

       

      As a workaround for the time being they suggested installing the Dropbox Capture app for Windows inside Parallels, so that you can record a Window's window.

       

      I hope this helps! 

      • simple_boy_1203's avatar
        simple_boy_1203
        Explorer | Level 3
        12 months ago

        Thanks for the follow-up. I already found an another workaround solution which is to use the Apple internal Capture app to capture my screen. Looking forward to fixing this bug as I prefer using Dropbox Capture instead of the Apple one.

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