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DUUD's avatar
DUUD
New member | Level 2
4 years ago

Dropbox login problem on PocketBook

I ran into problem with login on PocketBook integration.  Once I try to enter the account (I type login and password correctly) and press log in the small circle starts rotating near the login butto...
Setting up the apps
Sync
Third Party Integrations
  • DUUD's avatar
    DUUD
    4 years ago

    Here is what PocketBook support asked me to do and it helped:

    "

    To solve the problem, we recommend you to perform the factory reset by choosing "Settings - Maintenance - Factory Reset". 
    Please note, that all notes and bookmarks will be deleted.
    Also, please, specify the serial number of your device, Settings - About device - Device model - Serial number.
     
    Check whether the device functions properly afterwards and kindly inform us the result.
     
    Best regards,
    Customer Support Team
    "

    I am posting this information here to help others with the same problem.


DUUD's avatar
DUUD
New member | Level 2
4 years ago

Here is what PocketBook support asked me to do and it helped:

"

To solve the problem, we recommend you to perform the factory reset by choosing "Settings - Maintenance - Factory Reset". 
Please note, that all notes and bookmarks will be deleted.
Also, please, specify the serial number of your device, Settings - About device - Device model - Serial number.
 
Check whether the device functions properly afterwards and kindly inform us the result.
 
Best regards,
Customer Support Team
"

I am posting this information here to help others with the same problem.


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