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Forum Discussion
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I tr...
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
If I try to access a write-protected word document in Dropbox web, the system says the password is incorrect (and it's not true). If I log in from the app no problem, apart from the one, reported a few days ago, for which a password-protected word document is not even opened in Android app: https://www.dropboxforum.com/t5/Integrations/Dropbox-on-Android-suddenly-unable-to-open-protected-Word/m-p/636207#M7819 ).
Thanks
- Hannah
Dropbox Staff
Hey Franco52, thanks for bringing this to our attention.
Are you having this issue only with MS Office files or other types of password protected files as well?
Have you tried through a different browser or a private browsing window, to see if that helps?
Let me know what you find.
Thank you. I tried to log in with Firefox or Chrome, but it is the same thing. I tried with a protected .pdf document, and there is no problem!
Best regards.
