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Forum Discussion
eastpaw
3 years agoHelpful | Level 6
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I tr...
- 2 years ago
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
Walter
Dropbox Staff
Hey there RetiredEE, thanks for the report!
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
Also. what is your device's exact OS version?
RetiredEE
2 years agoExplorer | Level 3
Thanks Walter for reply. Hope this helps to solve the problem..
Here is the Dropbox error display when failing to open a protected doc..
https://www.dropbox.com/s/eyqttqcfypm7kdt/Screenshot_20221115-194851_Dropbox.jpg?raw=1
My OS is Android version 13
Here is the Dropbox error display when failing to open a protected doc..
https://www.dropbox.com/s/eyqttqcfypm7kdt/Screenshot_20221115-194851_Dropbox.jpg?raw=1
My OS is Android version 13
- RetiredEE2 years agoExplorer | Level 3Sorry Walter my fat fingers typed wrong OS. I have Android V 12 not 13
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