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Forum Discussion

Kerber0s42's avatar
Kerber0s42
Explorer | Level 3
11 months ago

Dropbox Outlook Integration

Hello, I'm attempting to assist a user with an issue I've not seen before. She relies on the Dropbox Outlook Integration app (Dropbox for Outlook (microsoft.com)) I cannot find any configuration opti...
Microsoft
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Kerber0s42's avatar
Kerber0s42
Explorer | Level 3
11 months ago

No, there is nothing explicitly blocking dropbox domains in any of the security configurations. Access Dropbox via browser or app works fine, its just when attempting to attach from Dropbox within Outlook.  Note that saving attachments to Dropbox in Outlook does work.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

    • Kerber0s42's avatar
      Kerber0s42
      Explorer | Level 3
      11 months ago

      I'm from the MSP that supports the user and her company, she's not very technical so I'm acting on her behalf and have remote access to her computer. Hope can I get more support on this issue?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        As this is related to their setup, they would need to contact support for any account-specific issues. 

         

        Aside from disconnecting and reconnecting the app, there isn't much further we can provide over the community.

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