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Forum Discussion

thehoarder22's avatar
thehoarder22
Helpful | Level 5
2 years ago

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    2 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

DanielUK's avatar
DanielUK
Helpful | Level 5
2 years ago

I am having exactly the same problem. Drobox Paper has become completely unusable in the Chrome. My Chrome is fully up-to-date. Whatever the bug, it completely cripples the browser. Even DEV tools becomes crippled and the the ability to switch to or use other tabs. Takes over 45s to load a document, then any time you click in the document you get a repeat crippling of at least 45 seconds.

 

 

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