Forum Discussion

Lboegen's avatar
Lboegen
Helpful | Level 6
2 years ago
Solved

Dropbox Paper is not displaying PDF image content when I check online.

We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail...
Dropbox Paper
  • Lboegen's avatar
    Lboegen
    2 years ago

    Yes, the issue seems to have been resolved. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Lboegen, how large the PDF files in question in terms of MB?

Lboegen's avatar
Lboegen
Helpful | Level 6
2 years ago

The individual files are as small as 50KB, but as large as 20MB. Average about 10MB.  The multipage files when linked from Dropbox are 1.5MB to 30MB. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Lboegen, it might sound trivial, but can you try switching to a different browser, or using an incognito mode on your current one, to see if the results there are the same? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!