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Forum Discussion

Ryan S's avatar
Ryan S
Explorer | Level 4
2 years ago

Dropbox Passwords not Auto-filing on IOS

This previously worked on my iPhone 14 pro and on my new iPad however it no longer seems to and wondering what changed or what’s needed by myself to do. It also no longer asks to save passwords.   ...
Dropbox Passwords
  • Megan's avatar
    Megan
    2 years ago

    I see. Thanks for the update here!

     

    I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth.

     

    You can contact them from this page.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @, thanks for bringing this to our attention.

 

Could you confirm what version of iOS and the Dropbox Passwords app you're running on your devices?

 

This will help me to assist further!

Ryan S's avatar
Ryan S
Explorer | Level 4
2 years ago
IOS 16.3.1

As for the app version, there's nothing in the app to indicate that. App store shows it's up to date and version 216.25.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Do you have your recovery words for Dropbox Passwords saved on your computer somewhere?

    • Ryan S's avatar
      Ryan S
      Explorer | Level 4
      2 years ago
      Yes
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see. Thanks for the update here!

         

        I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth.

         

        You can contact them from this page.

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