Forum Discussion

neekfilms's avatar
neekfilms
Explorer | Level 3
9 months ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it ...
Dropbox Replay
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for bringing this to our attention, neekfilms.

 

Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

 

Keep me posted.

neekfilms's avatar
neekfilms
Explorer | Level 3
9 months ago
Yes I have done that. I also disabled the mouse sync too
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks, neekfilms.

     

    In that case, can we send you an email, so we can take a closer look at the issue?

    • neekfilms's avatar
      neekfilms
      Explorer | Level 3
      9 months ago
      Yes please. Do you have my email through my account?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        We do! I just emailed you, so we'll continue there. 🙂

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