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kanejameson's avatar
kanejameson
Explorer | Level 4
9 months ago

Dropbox Replay interface in Premiere broken

Hi All, I'm currently waking up to an error within Premiere using the Dropbox Replay app. Pulling up the window from the menu gives me the rainbow bars and "unexpected error." No software or OS updates since last using it yesterday. Restarted everything and the problem remains. Any help?

Dropbox Replay
  • barlock's avatar
    barlock
    9 months ago

    Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.

    Please let us know if you have any other issues with the plugin.  

  • barlock's avatar
    barlock
    Icon for Dropbox Engineer rankDropbox Engineer
    9 months ago

    Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.

    Please let us know if you have any other issues with the plugin.  

    • Graham's avatar
      Graham
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hi everyone,

      Thanks for taking the time to report this issue, we really appreciate the time and effort it takes to surface these things, and the role that plays in getting them fixed!

      I wanted to let you all know about the brand new Dropbox Replay group we have just launched here on the Dropbox Community. The group will be a great place to chat with other Replay users, discover tips and tricks, and give us your feedback. You can join now by following this link and hitting the "Join group" button!

      Thanks again!
      Graham

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey kanejameson, thanks for bringing this to our attention! 

     

    As a first step, would you mind clarifying the OS you're using on your end? 

     

    I'd also appreciate a screenshot of the error, in order for me to have a clear visual too.

     

    Keep me posted, and we'll take it from there! 

    • kanejameson's avatar
      kanejameson
      Explorer | Level 4
      9 months ago

      Sequence: in Premiere click on extensions and click on Dropbox Replay, Replay window launches. I can see the file previews. When i click on any of them i get this error:

       

       

      Device name EditingBay
      Processor 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz
      Installed RAM 16.0 GB (15.9 GB usable)
      Device ID 3546465C-9EF6-476A-A603-42249E4AE357
      Product ID 00342-20765-09615-AAOEM
      System type 64-bit operating system, x64-based processor
      Pen and touch Pen support

       

      Edition Windows 11 Home
      Version 22H2
      Installed on ‎2/‎24/‎2023
      OS build 22621.3007
      Experience Windows Feature Experience Pack 1000.22681.1000.0

      Premiere 23.6.4 (Build 2)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi kanejameson, just wanted to check with you if you're still having this issue.

         

        I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.

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