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Forum Discussion
Dropbox Sign Stuck on "Preparing documents..."
I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic sign...
Hi AL25, thanks for bringing this to our attention.
It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.
Are you able to reduce the size of the document to see if this helps?
This will help me to assist further!
Jay
Dropbox Staff
Dropbox StaffHi AL25, thanks for bringing this to our attention.
It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.
Are you able to reduce the size of the document to see if this helps?
This will help me to assist further!
- I have the same issue with a document that is only 1.8 MB, stuck on the “preparing your signed document page…” for about half an hour now.
- Jay
Hi Ginamarie295, could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
I have tried in various browsers (Chrome, Safari including incognito mode).
Also, in case of troubling with the Wifi, I used a personal hotpot to see how it works.
Somehow, nothing has worked so far with the signature service. (Indefinite preparing documents sign.)
The file size is definitely under 2MB, didn't work on a word file, PDF file either.
Please guide me what and/or how to solve the problem.
