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Restore Access Code in Dropbox Sign
Dropbox Sign previously allowed users to add an access code when sending documents directly through the website. This feature has recently been removed. I have been told by the support team that it is possible to include an access code by sending documents through HelloSign, but unfortunately this adds extra steps requiring users to reupload signed documents back to Dropbox. Restoring this feature would significantly improve workflow efficiency by ensuring that signed documents are automatically saved to Dropbox without additional steps.
Dropbox Sign missing Template Links option
I've seen someone else have the same issue as me and posted a question on the 23rd Jan. Since the Dropbox Sign templates have been moved app.hello.sign.com the function "create template link" is no longer available on Business accounts. Seems absolutely bonkers that this is the case and so can Dropbox please look to reintroduce this functionality - especially for business accounts where this kind of thing is required frequently.
Dropbox Sign does not work in web view, it gives me an error.
I have a problem and it is that when loading the document to be signed in a web view, it first loads and appears loading but then an error appears that says (something went wrong when preparing your signature request. Please try again) and the strange thing about this Is that when I try exactly the same code but on the web it works normally, do you know what it could be? I leave an image of how it looks on web and mobileDropbox Sign missing Template Links option
I am a new Business Team plan Admin member (3 user), and creating new templates in Dropbox Sign (Dropbox signatures redirects me automatically), but I do not have an option to "create template link" as has been described in the help articles and posts in these forums. It is missing as an option for me even though I have a plan that should include it. There should be a little pulldown arrows to the right of the Blue button in the corner, but from my screenshot below, mine doesnt have it. Can someone confirm if Dropbox Sign still offers this, or if there is something going on with that feature in general, or how I can resolve this? Thanks,
Missing name and email address columns from CSV file when bulk sending.
Hi, I'm trying to do a bulk send, but when I upload the CSV file it says: Missing required column: Employee name Missing required column: Employee email_address But I already have that 2 columns on my file. What's the correct way to input the data inside the CSV file?
Dropbox Sign asks me to verify my email address to access one of my documents.
I’m experiencing an issue accessing a document via DropBox Sign. When I attempt to access the document, I’m prompted to verify my email before the document loads. However, after completing the verification step (by clicking a link from the inbox of the email address in question) the page never fully loads—it remains stuck on the loading screen indefinitely. I’ve already tried the following troubleshooting steps without success: Accessing the document on a separate device. Using a different browser. Clearing my cache and browser history. Despite these efforts, the issue persists.
