You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Antonisjr
8 years agoNew member | Level 2
ES File Explorer/Manager PRO
I have ES File Explorer PRO installed on my android phone and suddenly i can't access my dropbox files.
- You'll need to contact the creators of ES File Explorer Pro. Dropbox can only provide support for the Dropbox app. Any other app used to access Dropbox would only be using the Dropbox API, and it's up to the developers of that app to support it.
- RichSuper User IIYou'll need to contact the creators of ES File Explorer Pro. Dropbox can only provide support for the Dropbox app. Any other app used to access Dropbox would only be using the Dropbox API, and it's up to the developers of that app to support it.
- nachtweyNew member | Level 2
How did dropbox change so that now es file explorer can't access it anymore? And why did dropbox do that?
- RichSuper User II
In June of 2016, Dropbox notified third-party developers that the Dropbox API v1 was being deprecated and any applications that still used it would need to be updated to use API v2. Those applications that didn't update would eventually be unable to connect to Dropbox. Fast-forward 15 months to September 2017, and Dropbox has finally shutdown API v1. ES File Explorer/Manager PRO was apparently never updated to use API v2, so it is now unable to connect.
Only the developers of ES File Explorer/Manager PRO can correct this, and they can only do it by updating their application to use the newer API.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!