Forum Discussion

falonso's avatar
falonso
New member | Level 1
3 months ago

Excel for the web is no longer able to load files.

Hello,

My friend and I share multiple excel files that we use regularly.
So far that worked like a charm!
We've done so for years and we never really had any problems.
But since this week, the larger files won't open anymore. Even files that we don't update anymore and always opened in Excel for the web, won't open anymore.
Has anything changed?
I've tried different browsers, clearing the browser cache, but it isn't working.
Does anyone have any other ideas?

Thanks in advance!

Microsoft Office
Web
  • falonso's avatar
    falonso
    New member | Level 1
    3 months ago

    Meganthanks for your reply. This is the error:

    The file size is 18.37 MB.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for that falonso!

      Let's try something, please.

      Can you duplicate in Dropbox an Excel file that you're having issues with, and check if the new copy can be opened? 

      • falonso's avatar
        falonso
        New member | Level 1
        3 months ago

        Unfortunately that gives me the same error.
        I've tried to download the file en upload it again as well, but that doesn't help either.
        Opening smaller files still works, so I'm afraid it has something to do with the file size. But from what I can find online, 18.37 MB shouldn't be a problem at all.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey falonso, let's jump right into this! 

    Do you get any specific errors when trying to open these files? If not, what exactly do you see?

    When you say larger files, would you mind clarifying the size of these?

    Let me know more, and we'll take it from there!

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