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Joeterrylenny's avatar
Joeterrylenny
New member | Level 2
7 years ago

Failed - Network Error

Using the web interface, I'm trying to download a single audio (.wav) file and after a few minutes it cancels and says 'Failed - Network Error'. On the forum I've found this can happen is (a) the fol...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Joeterrylenny!
     
    To calculate the size of files and folders via the website, have a look at this article for more info.
     
    Joeterrylenny wrote:

    Do I have to pay for premium to be able to download anything over 2gb? 

    As hart mentions, you aren’t able to add a shared folder larger than your available storage. You can check how much space you’ve got left by navigating to your Plan tab on your Settings. 
     
    In this case, if you’re trying to gain access and/or download shared content and you don’t have the space for it, I’d recommend asking the other user to send you a shared link, which doesn’t count against your storage.
     
    Hope this helped too! :nerd:
atccodex's avatar
atccodex
Icon for Super User alumni rankSuper User alumni

From my understanding, you can't accept or have anything in your Dropbox that is larger than the space you have. For example, lets say as a basic user, you have 1gb of stuff in your Dropbox. Someone shares a folder that has 1.5gbs of stuff. You won't be able to accept that invite, since that is more than your space allowed. I would assume it is the same case for your example.

Joeterrylenny's avatar
Joeterrylenny
New member | Level 2
7 years ago

So the uploader and downloader have to be paying for premium to be able to send a file over 1GB?

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    7 years ago

    Well, I would think you should be able to do it if you both have 1GB of space, but if you don't then I would think it would follow the same principle of shared folders, since shared folders eat up both the sharer and the person they shared it with's space.

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