You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joeterrylenny's avatar
Joeterrylenny
New member | Level 2
7 years ago

Failed - Network Error

Using the web interface, I'm trying to download a single audio (.wav) file and after a few minutes it cancels and says 'Failed - Network Error'. On the forum I've found this can happen is (a) the fol...
Dropbox Basic
Error Messages
Share
Third Party Integrations
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Joeterrylenny!
     
    To calculate the size of files and folders via the website, have a look at this article for more info.
     
    Joeterrylenny wrote:

    Do I have to pay for premium to be able to download anything over 2gb? 

    As hart mentions, you aren’t able to add a shared folder larger than your available storage. You can check how much space you’ve got left by navigating to your Plan tab on your Settings. 
     
    In this case, if you’re trying to gain access and/or download shared content and you don’t have the space for it, I’d recommend asking the other user to send you a shared link, which doesn’t count against your storage.
     
    Hope this helped too! :nerd:
Joeterrylenny's avatar
Joeterrylenny
New member | Level 2

So the uploader and downloader have to be paying for premium to be able to send a file over 1GB?

atccodex's avatar
atccodex
Icon for Super User alumni rankSuper User alumni
7 years ago

Well, I would think you should be able to do it if you both have 1GB of space, but if you don't then I would think it would follow the same principle of shared folders, since shared folders eat up both the sharer and the person they shared it with's space.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!