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Joeterrylenny's avatar
Joeterrylenny
New member | Level 2
7 years ago

Failed - Network Error

Using the web interface, I'm trying to download a single audio (.wav) file and after a few minutes it cancels and says 'Failed - Network Error'. On the forum I've found this can happen is (a) the fol...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Joeterrylenny!
     
    To calculate the size of files and folders via the website, have a look at this article for more info.
     
    Joeterrylenny wrote:

    Do I have to pay for premium to be able to download anything over 2gb? 

    As hart mentions, you aren’t able to add a shared folder larger than your available storage. You can check how much space you’ve got left by navigating to your Plan tab on your Settings. 
     
    In this case, if you’re trying to gain access and/or download shared content and you don’t have the space for it, I’d recommend asking the other user to send you a shared link, which doesn’t count against your storage.
     
    Hope this helped too! :nerd:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there Joeterrylenny!
 
To calculate the size of files and folders via the website, have a look at this article for more info.
 
Joeterrylenny wrote:

Do I have to pay for premium to be able to download anything over 2gb? 

As hart mentions, you aren’t able to add a shared folder larger than your available storage. You can check how much space you’ve got left by navigating to your Plan tab on your Settings. 
 
In this case, if you’re trying to gain access and/or download shared content and you don’t have the space for it, I’d recommend asking the other user to send you a shared link, which doesn’t count against your storage.
 
Hope this helped too! :nerd:
  • Joeterrylenny's avatar
    Joeterrylenny
    New member | Level 2
    7 years ago

    I think I understand, thank you!

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