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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi @dluptonmd, thanks for bringing this to our attention.

 

Just for clarification, are you opening the Dropbox app first, and then attempting to edit a Word file via the app, which would then open the official Word app?

 

Are you on a stable WiFi connection, or using cellular data?

 

This will help me to assist further!

  • dluptonmd 's avatar
    dluptonmd
    Collaborator | Level 9
    11 months ago
    Yes. Opening the Dropbox app first and editing Dropbox file with word 'always.'
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

       

      Could you also try uninstalling and reinstalling the Word app as well?

      • dluptonmd 's avatar
        dluptonmd
        Collaborator | Level 9
        11 months ago
        I did, twice. I also uninstalled and reinstalled Dropbox.

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