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mstgrv's avatar
mstgrv
Helpful | Level 6
6 years ago

Google Docs + Safari - not working

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authe...
Desktop
Third Party Integrations
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey there mstgrv,
 
Could you please try using a private window in Safari to see if the issue persists there too? This should rule out any browser extensions that may be interfering.
 
If this doesn’t seem to help resolve the issue, please try clearing your browser’s cache and trying to edit the Google sheet again.
 
Let me know how it goes - Cheers!
SM15's avatar
SM15
New member | Level 2
6 years ago

I am having the same exact issue.

 

Using private window did not have any effect on the problem

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey SM15,
     
    Can you just let me know if clearing the browser cache helps to resolve the issue for you?
     
    If not, please can you send me a screenshot of the error messages you see (excluding any personal info)? Also, can you let me know if you followed the steps to allow cookies linked in the option “Learn more to allow access to third-party cookies.”?
     
    Looking forward to your reply - Thanks!
    • aabind's avatar
      aabind
      New member | Level 2
      6 years ago

      I am having the same problem.

      I made a gsheet in my company dropbox account (using chrome).
      Then share it so other people could edit using the "link".

      I can't open it in safari normal mode (the same message as above appear), so...

      I tried the private mode and clear cache. 
      Then, I tried to login using my personal dropbox account.... it doesn't work.

      Still the same message...

      I tried login in safari also using company dropbox account... it doesn't work.

      Still the same message....

      Why?

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