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Forum Discussion

mstgrv's avatar
mstgrv
Helpful | Level 6
6 years ago

Google Docs + Safari - not working

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authe...
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cprice1's avatar
cprice1
Explorer | Level 3
5 years ago

I too am having this same issue. 

Using Safari (13.0.4)

Mac OS 10.14.6

I am signed in to Google and Dropbox with the same email.

Have tried private browsing, cleared cache. Followed the steps under 3rd party cookies and verified that cookies are allowed in the Safari preferences. 

Repeatedly receive "Cookie access failed" message (picture attached).

I did notice that everytime I have tried to create a Google Doc, it creates an untitled Google Doc in my root Dropbox folder, but if I try to open I get the cookie error.

Thanks @Daphne

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey peeps, thanks for joining us here!

    Apologies for the delay KAPINNEY, can you just check within your Safari preferences that cookies are not blocked? You can check out the steps here.

    Also, cprice1, can you just confirm for me if you see your Google account is showing as connected within your account settings here?

    Looking forward to hearing back from your both!

    • simmenfl's avatar
      simmenfl
      New member | Level 2
      5 years ago

      Having the same issue. I tried setting my default browser to Chrome and everything worked fine as expected, so I doubt the settings are related to my Dropbox/Google account. Hence I concluded the issue is with Safari. I tried turning off "Prevent cross-site tracking" but that didn't do anything, and of course also Cookies are allowed. Also tried clearing the cache, private browser, etc. all didn't work.

      Seems to be an issue with Dropbox & Safari.

      • Peter R.42's avatar
        Peter R.42
        Helpful | Level 7
        5 years ago

        I'm having the same issue in Firefox as a few weeks ago - asking for access, solved by clearing cache.  It's nice to know there's a solution (for me, hopefully others) but kinda annoying to have to do and would be better if this problem hadn't suddenly started cropping up.  No real solutions in sight?

    • cprice1's avatar
      cprice1
      Explorer | Level 3
      5 years ago

      Daphne, it says it's connected but saying contacts and calenders. No mention of docs. Is that the problem?Screen Shot 2020-01-27 at 11.29.09 AM.png

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for all your updates here!

        To have a better look into this, I've reached out to your emails simmenfl and cprice1. When you have the chance, please check your inbox and we can go from there.

        If your account is showing as connected there cprice1, then you should be good to go. We'll do some further investigation via email for this.

        Also, archambault84, I've passed along your comments here to your existing communication with our Support team just to keep them in the loop.

        Let me know if you have any questions!

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